Privacy Policy

This is the privacy policy ("Privacy Policy") for theisopurecompany.com ("Site", "we", "us," or "our"), an Internet website offered by The Isopure Company, LLC/Nature’s Best, Inc. This Privacy Policy applies whether you are accessing the Site via a personal computer, mobile device or any other technology or devices now known or hereafter developed or discovered and whether you are accessing the site as a registered user or other user of the Site. Your privacy is important to us. Please take a moment to familiarize yourself with our privacy practices. We may amend this Privacy Policy from time to time by updating this page, so please check this page periodically to ensure that you are informed about any changes that we implement. If you do not agree with this Privacy Policy, please do not participate in the Site or any features, activities or services offered though the Site.

COLLECTION AND USE OF PERSONAL INFORMATION

Personal information is data that can be used to uniquely identify or contact a single person. You may be asked to provide your personal information any time you are in contact with us or our affiliates. We may share this personal information with our affiliates and use it consistent with this Privacy Policy.

Here are some examples of how we collect personal information:

  • When you set up an account through the Site, you are required to provide certain information, such as your first and last name, address, telephone, and email address. You are also required to select a password.
  • If you choose to communicate with us through email, via our website, by telephone, in writing or through other means, we may collect any personal information that you voluntarily provide to us.
  • There may be a separate registration process to enter promotions such as contests and sweepstakes that may require the submission of all or some of the following: your first and last name, address, telephone number and date of birth. Additional information may be requested depending on the specific promotion, but submission of such information may be optional. The promotion's entry page or rules will provide the specific requirements

Here are some examples of how we use personal information:

  • The personal information that we collect allows us to keep you posted on our latest product announcements, promotions, special offers, and upcoming events. It also helps us improve our products, services, content, and advertising.
  • From time to time, we may use your personal information to send important notices. Because this information is important to your interaction with us, you may not opt out of receiving these communications.
  • We also may use personal information for internal purposes such as audits, data analysis, and research to improve our products, services, and customer communications.
  • If you enter a sweepstake, contest, or similar promotion, we may use the information that you provide to administer those programs.

COLLECTION AND USE OF NON-PERSONAL INFORMATION

Non-personal information is data in a form that does not permit direct association with any specific individual. As is true of most websites, we may collect, use, and disclose non-personal information, such as user Internet Protocol (IP) addresses, browser type and language, Internet Service Provider (ISP), referring and exit pages, and date/time stamp, for any purpose, such as to better understand user behavior and facilitate the effectiveness of our content and advertising.

DISCLOSURE TO THIRD PARTIES

At times, we may make certain personal information available to strategic partners that work with us to provide products and services, or that help us market to customers. Personal information will only be shared by us to provide or improve our products, services and advertising; it will not be shared with third parties for their marketing purposes.

We also may disclose any information that we possess about you (including your identity) if we determine that such disclosure is necessary in connection with any investigation or complaint regarding your use of the Site, or to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, or the rights or property of visitors to or users of the Site, including our customers. We reserve the right at all times to disclose any information that we deem necessary to comply with any applicable law, regulation, legal process or governmental request. We also may disclose your information when we determine that applicable law requires or permits such disclosure, including exchanging information with other companies and organizations for fraud protection purposes, or if we determine that disclosure is reasonably necessary to enforce our Terms of Use. Additionally, in the event that we undergo a corporate reorganization, merger, or sale, we may transfer any and all personal information that we collect to any third party involved in such transaction.

PROTECTION OF PERSONAL INFORMATION

The transmission of information via the Internet is not completely secure, and we cannot guarantee the security of your information transmitted to our Site; any such transmission is at your own risk. However, we take precautions – including administrative, technical, and physical measures – to safeguard your personal information against loss, theft, misuse, and unauthorized access, disclosure, alteration and destruction. We will continue to take such precautions for as long as we retain your personal information.

THIRD-PARTY SITES AND SERVICES

The Site may contain links to third-party websites. Information collected by third parties, which may include such things as location data or contact details, is governed by their privacy practices. We encourage you to learn about the privacy practices of those third parties because we are not responsible for the protection and privacy of any information that you provide while visiting third-party websites.

COOKIES & DO NOT TRACK REQUESTS

We use cookies and other persistent identifiers to enhance your experience and track information about visitors and visits to our Site. Cookies are small files that enable this Site's or service provider's systems to recognize your browser and carry certain information. Customer's may have the ability to have their personal computer warn them each time a cookie is set, or turn off cookies through their browser. Each browser is different, so look at your browser Help menu to learn the correct way to modify your cookies. Turning cookies off may interfere with the normal functionality of the site.

In addition, some web browsers may transmit "do-not-track" signals to the websites with which the browser communicates. We currently do not take action in response to these signals.

REQUESTS TO OPT-OUT, REMOVE OR MODIFY INFORMATION

If you do not want to be on our electronic mailing list, you can opt out any time. To modify your e-mail subscription, please unsubscribe from emails via the unsubscribe link in each email. You can also log in to your account on our website and modify your email preferences in the "My Account" section.

To modify or remove your personal information from our database, go to the "My Account" section and remove or modify the information you wish to change.

 

LAST UPDATED: January 25, 2016

ISOPURE TRADEMARK AND LOGO USAGE REQUIREMENTS

Preface

The Isopure Company, LLC / Nature’s Best ("Isopure / Nature’s Best") Trademark and Logo Usage Requirements ("Usage Requirements") set forth Isopure and Nature’s Best brands, trademark, logos and slogans. They apply to all The Isopure Company, LLC. / Nature’s Best organizations worldwide and to Isopure / Nature’s Best resellers, distributors, customers, advertising agencies, consultants, professional writers and editors, licensees and other third parties making reference to Isopure / Nature’s Best trademarks. The Isopure Company, LLC. / Nature’s Best reserves the right to modify these Usage Requirements as it deems necessary or appropriate, including by written agreement or license with third parties.

  1. Rules of Proper Trademark Use
    1. Use of Isopure / Nature’s Best Trademarks as Adjectives, Never as Nouns
      Please follow every Isopure / Nature’s Best trademark with an appropriate noun consisting of the Isopure / Nature’s Best product or service that is branded with the mark. Isopure / Nature’s Best trademarks are adjectives and may not be used as nouns, or alone as a shorthand way of identifying a product or service. The Isopure / Nature’s Best trademark should be used as an adjective describing a product or service of Isopure / Nature’s Best.
       
    2. No Possessives, Plurals, Verbs or Puns
      Isopure / Nature’s Best works hard to build customer goodwill, and it uses its trademarks to harness that goodwill. Please use the marks as they are designed and intended. Since a trademark is not a noun, it must never be used in possessive or plural forms, and should never be used as a verb or a pun.
       
    3. Proper Trademark Attribution: Symbols and Legends
      Trademark ownership is attributed in two ways, with the use of a trademark symbol (™ or ®) after the following trademark, and with a trademark legend, usually found at the end of a document in legible text following the copyright notice. Remember, mere inclusion of a trademark symbol and legend does not entitle you to use a Isopure / Nature’s Best trademark.
      1. Trademark Symbols:
        Assuming you are permitted to use a Isopure / Nature’s Best trademark, please make sure to attribute the mark with the proper symbol. Always use the ™ symbol immediately after the trademark. Trademark symbols should be used on Isopure / Nature’s Best trademarks as follows:
        1. On products, product labels, and packaging, use an appropriate symbol in each prominent use of the trademark.
        2. In every other context, use an appropriate symbol in both the first prominent use of the trademark (in headlines, banners, etc.) and in the first use in the text of the body copy.
        3. Always use the appropriate symbol incorporated into any of Isopure / Nature’s Best logos.
      2. Trademark Legends:
        The trademark legend is the legal text that identifies Isopure / Nature’s Best trademarks. The legend should be printed in legible type and in a location typically used for copyright and other legal notices. For example, the legend may be printed at the end of a document, on the back of a package, on the front cover of documentation, or on the bottom of a web page.

        Unless you have an agreement with Isopure / Nature’s Best that indicates otherwise, use the Isopure / Nature’s Best legend in any material referencing any Isopure / Nature’s Best trademark. Please note that third party licensees will often be legally obligated by license to use an Isopure / Nature’s Best trademark legend that also indicates that the Isopure / Nature’s Best trademarks are used under license.

        ISOPURE LEGEND:

        "Isopure / Nature’s Best, WE’RE ALL MORE THAN MUSCLE, the Isopure / Nature’s Best logos [insert all other Isopure / Nature’s Best trademarks, logos, product names, and slogans that are referred to or displayed in the document] are trademarks or registered trademarks of The Isopure Company, LLC. in the United States and other countries."
         
    4. Use of Isopure / Nature’s Best Logos
      1. General Rule: Do not assume you are permitted to use Isopure / Nature’s Best logos.
        Except as specifically provided by license or other agreement with Isopure / Nature’s Best, third parties may not use any Isopure / Nature’s Best logo for any purpose. Even when accurately describing a relationship with Isopure / Nature’s Best or support of Isopure / Nature’s Best technology, third parties should not use an Isopure / Nature’s Best logo in the absence of an agreement.
      2. No Re-Logoing, Co-Logoing or Logo Removal
        Resellers of Isopure / Nature’s Best products may never alter or modify the Isopure / Nature’s Best corporate logo or Isopure / Nature’s Best trademarks that are affixed to or appear on the Isopure / Nature’s Best products they resell. Similarly, re-logoing (replacing an Isopure / Nature’s Best trademark with the reseller's logo or mark) and co-logoing (adding the reseller's logo or mark to the Isopure / Nature’s Best product) are not permitted in the absence of a written agreement with Isopure / Nature’s Best.
         
    5. Use of Isopure / Nature’s Best Trade Dress by Third Parties Prohibited
      Third parties generally are prohibited from using Isopure / Nature’s Best trade dress for their own products, including any of the distinctive ornamental features of Isopure / Nature’s Best products and packaging. Any such use must be approved by Isopure / Nature’s Best Legal.
       
  2. Use of Isopure / Nature’s Best Trademarks with Non- Isopure / Nature’s Best Goods or Services or with unauthorized use of Isopure / Nature’s Best Trademarks 
    Only certain, approved uses of an Isopure / Nature’s Best trademarks may be made by Isopure / Nature’s Best business allies, licensees, and other third parties. In addition to the other provisions set forth in these Usage Requirements, the following rules apply to any use of an Isopure / Nature’s Best trademark logo in association with a third party product or service.
    1. No Use of Isopure / Nature’s Best Marks in Non- Isopure / Nature’s Best Company, Product, or Service Names.
      Unless a third party enters into a written agreement with Isopure / Nature’s Best, third parties generally may not use any Isopure / Nature’s Best trademark, as or part of their company or product names.
    2. Do Not Adopt Any Marks or Names That Are Confusingly Similar to a Isopure / Nature’s Best Trademark
      Unauthorized use of Isopure / Nature’s Best trademarks or of marks that are confusingly similar to Isopure / Nature’s Best trademarks may constitute an infringement of Isopure / Nature’s Best 's trademark rights.
    3. Do Not Attempt to Claim Rights in Isopure / Nature’s Best Trademarks.
      Third parties may not state or suggest that they have, or are claiming rights, in any Isopure / Nature’s Best trademark.
    4. Make the Source Clear.
      When third parties use Isopure / Nature’s Best trademarks, they must do so in a manner that does not create potential confusion over the source of any products or services. Customers must not be given the impression that Isopure / Nature’s Best is the source or has approved of the use of the trademarks in connection with publications, products, services, trade shows, conferences, or expos.
    5. Permitted Descriptive Use of the Isopure / Nature’s Best Trademarks on Web Sites and Domain Names
      Third parties are permitted to use Isopure / Nature’s Best trademarks on web sites or in domain names as long as:
      1. The content of the website meets all of these Usage Requirements;
      2. The use of the domain name is not misleading or likely to cause confusion; and
      3. The use meets the following additional standards:
        1. The principal or secondary level domain name of the third party should not be identical or virtually identical to any Isopure / Nature’s Best trademark, since this is likely to cause customer confusion or imply that the web site is affiliated with or sponsored by Isopure / Nature’s Best .
        2. The web site owner should not use a Isopure / Nature’s Best trademark in his or her company name, product names, or service names. Thus, if the domain contains a Isopure / Nature’s Best trademark, that domain should not also be a company or product name.
        3. The web site owner should not register the domain name as a trademark or service mark and should not claim any trademark or similar proprietary rights in the domain name.
        4. The web site should display a legal notice that contains the following legend

          "Isopure / Nature’s Best, WE’RE ALL MORE THAN MUSCLE, any Isopure / Nature’s Best logo [insert all other Isopure / Nature’s Best trademarks, logos, product names, and slogans that are referred to or displayed in the document] are trademarks or registered trademarks of The Isopure Company, LLC in the United States and other countries."
           
  3. How to reach Isopure / Nature’s Best 's Marketing & Brands Legal Department

    The Isopure Company, LLC
    195 Engineers Road
    Hauppauge, NY 11788

TERMS AND CONDITIONS

TERMS AND CONDITIONS OF USE OWNERSHIP OF SITE; AGREEMENT TO TERMS AND CONDITIONS OF USE

These Terms and Conditions of Use ("Terms of Use") apply to the web site located at www.theisopurecompany.com and all associated web sites linked to www.theisopurecompany.com (collectively, the "Site") by The Isopure Company, LLC/Nature’s Best, Inc., its parents, subsidiaries, and/or affiliates (collectively, "the Company"). The Site is the property of the Company. BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE. The Company reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use at any time. It is your responsibility to check these Terms of Use periodically for changes. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes. As long as you comply with these Terms of Use, the Company grants you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Site.

ARBITRATION NOTICE: EXCEPT FOR CERTAIN TYPES OF DISPUTES DESCRIBED IN THE ARBITRATION CLAUSE BELOW, YOU AGREE THAT DISPUTES BETWEEN YOU AND THE COMPANY WILL BE RESOLVED BY MANDATORY BINDING ARBITRATION AND YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS-ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

CONTENT AND TRADEMARKS

All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code, including but not limited to the design, structure, selection, coordination, expression, "look and feel" and arrangement of such content, contained on the Site (collectively, "Content") is owned, controlled or licensed by or to the Company and is protected by trade dress, copyright, patent and trademark laws and various other intellectual property rights and unfair competition laws.

Certain trademarks, trade names, service marks and logos used or displayed on the Site are registered and unregistered trademarks, trade names and service marks of the Company and its affiliates, and other trademarks, trade names and service marks used or displayed on the Site are the registered and unregistered trademarks, trade names and service marks of their respective owners (collectively, "Trademarks"). Nothing in these Terms of Use or otherwise provided on the Site grants or should be construed as granting, by implication, estoppel or otherwise, any license or right to use any of the Trademarks without express prior written consent of the Company or such other owner. Neither the Company's name nor any of the Trademarks may be used in any way, including but not limited to any advertising or publicity regarding distribution of materials on the Site, without the Company's prior written consent. Without limiting the generality of the foregoing, the Company prohibits the use of its name or any Trademarks as a link to any website unless such link is approved in advance by the Company in writing.

PERMITTED USE OF THE SITE AND CONTENT

Except as expressly provided in these Terms of Use, no part of the Site and no Content may be used, copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way, including mirroring, to any other computer, server, web site or other medium for publication or distribution or for any commercial enterprise without the Company's express prior written consent. You may use information on the Company's products and services that is purposely made available by the Company for downloading from the Site, provided that you (i) do not remove any proprietary notice language in all copies of such documents; (ii) use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media, (iii) make no modifications to any such information, and (iv) do not make any additional representations or warranties relating to such information.

VIRUSES, HACKING AND OTHER OFFENSES

You must not misuse the Site by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or harmful. You must not attempt to gain unauthorized access to the Site, the server on which the Site is stored, or any server, computer or database connected to the Site. You must not attack the Site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you may commit a criminal offense. The Company will report any such breach to the relevant law enforcement authorities and will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Site will cease immediately.

The Company will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Site or your downloading any material posted on the Site or any third-party website linked to the Site.

USER CONTENT

From time to time, the Company may provide interactive services on the Site, including but not limited to chat rooms, bulletin boards, blogs and forums. The Company disclaims any obligation to oversee, monitor or moderate any interactive services provided on the Site, and in no event shall the Company be liable for any loss or damage arising from the use of any interactive service by a user in contravention with the Company's content standards. If you post any content to the Site, you hereby grant the Company and its affiliates and licensees a worldwide, royalty-free, perpetual, irrevocable, non-exclusive right and license to use, reproduce, publicly display, publicly perform, modify, sublicense, and distribute such content and incorporate it in other works, in whole or in part, in any manner and any media now known or hereafter developed. You grant the Company and its affiliates and licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own such content or otherwise have sufficient rights in the content to grant the foregoing license without infringing or violating the rights of any third party; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify the Company for all claims resulting from the content you supply. The Company has the right but not the obligation to monitor and edit or remove any activity or content. The Company takes no responsibility and assumes no liability for any content posted by you or any third party.

USER CONTENT STANDARDS

The following standards apply to any and all material which you contribute to the Site ("Contributions") and to any associated interactive services:

  • Contributions must:
    • Be accurate (when they state facts);
    • Be genuinely held (when they state opinions); and
    • Comply with applicable laws in the United States of America and in any country from which they are posted.
  • Contributions must not:
    • Contain any material that is defamatory, obscene, offensive, hateful or inflammatory;
    • Promote violence or any illegal activity;
    • Infringe any copyright, trademark, or other intellectual property right of any other person;
    • Be made in breach of any legal duty owed to any other person, such as a contractual or other duty of confidence;
    • Abuse or invade another person's privacy or cause annoyance, inconvenience or needless anxiety;
    • Be used to impersonate any person or misrepresent your identity or affiliation with any person; or
    • Give the impression that they emanate from the Company, if that is not the case.

The Company will determine, in its sole discretion, whether there has been a breach of these content standards through your use of the Site. When the Company determines that a breach has occurred, the Company may take such action as it deems appropriate, including but not limited to one or more of the following:

  • Immediate, temporary or permanent withdrawal of your right to use the Site;
  • Immediate, temporary or permanent removal of any Contribution by you;
  • Legal proceedings against you for reimbursement of all costs (including but not limited to administrative and legal costs) incurred by the Company resulting from the breach; and
  • Disclosure of such information to law enforcement authorities as the Company deems reasonably necessary.

In no event shall the Company be liable for any actions taken in response to any breach of these content standards.

OTHER TERMS AND CONDITIONS

Additional terms and conditions may apply specific portions or features of the Site, including contests, promotions or other similar features, all of which are made a part of these Terms of Use by this reference. You shall abide by such other terms and conditions, including where applicable representing that you are of sufficient legal age to use or participate in such service or feature. If there is a conflict between these Terms of Use and the terms posted for or applicable to a specific portion of the Site or for any service offered on or through the Site, the latter terms shall control with respect to your use of that portion of the Site or the specific service. The Company's obligations, if any, with regard to its products and services are governed solely by the agreements pursuant to which they are provided, and nothing on this Site should be construed to alter such agreements. The Company may make changes to any products or services offered on the Site at any time without notice. The materials on the Site with respect to products and services may be out of date, and the Company makes no commitment to update the materials on the Site with respect to such products and services except as required by applicable law.

Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. The Company makes reasonable efforts to accurately display the attributes of products, including the applicable colors; however, the actual color you see will depend on your computer system, and the Company cannot guarantee that your computer will accurately display such colors.

HEALTH RELATED INFORMATION

Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease. You should read carefully all product labels and packaging prior to use. Information available on or through the Site is not meant to substitute the advice provided by your doctor or other health care professional. You should not use the information available on or through the Site, including but not limited to information that may be provided by healthcare or nutrition professionals, for diagnosing or treating a health condition or disease.

ACCOUNTS, PASSWORDS AND SECURITY

Certain features or services offered on or through the Site may require you to open an account. You are entirely responsible for maintaining the confidentiality of the information you hold for your account, including your password, and for any and all activity that occurs under your account. You shall notify the Company immediately of any unauthorized use of your account or password, or any other breach of security. You may be held liable for losses incurred by the Company or any other user of or visitor to the Site due to someone else using your account as a result of your failing to keep your account information secure and confidential. You may not use anyone else's account at any time without the express permission and consent of the holder of that account. The Company cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations.

PRIVACY

Your use of the Site and any information provided by you or gathered by the Company or third parties during any visit to or use of the Site is governed by the Company’s Privacy Policy, which is incorporated by this reference. You agree to the Company's collection, use and sharing of your information as set forth in the Privacy Policy.

By using the Site, you acknowledge and agree that Internet transmissions are never completely private or secure. You understand that any message or information that you send to the Site may be read or intercepted by others, even if there is a special notice that a particular transmission (for example, credit card information) is encrypted.

LINKS TO THE SITE

The Company prohibits the creation or maintenance of any link from another website to the Site or any portion thereof without the Company's prior written consent. Similarly, the Company prohibits the running or displaying of this Site or any Content in frames or through similar means on another website without the Company's prior written permission. Any permitted links to the Site must comply with all applicable laws, rules and regulations.

LINKS TO OTHER SITES

This Site may contain links to other independent third-party web sites (collectively, "Linked Sites"). These Linked Sites are provided solely as a convenience to our visitors. Such Linked Sites are not under the Company's control, and the Company is not responsible for and does not endorse the content of such Linked Sites, including any information or materials contained on such Linked Sites. You will need to make your own independent judgment regarding your interaction with these Linked Sites.

DISCLAIMERS

THE COMPANY DOES NOT PROMISE THAT THE SITE OR ANY CONTENT WILL BE ERROR-FREE OR UNINTERRUPTED OR THAT ANY DEFECTS WILL BE CORRECTED OR THAT YOUR USE OF THE SITE WILL PROVIDE SPECIFIC RESULTS. THE SITE AND ITS CONTENT ARE DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH REGARD TO THE SITE AND ANY PRODUCTS OR SERVICES LISTED OR PURCHASED ON OR THROUGH THE SITE. THE COMPANY FURTHER DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE SITE. YOU ASSUME TOTAL RESPONBILITY FOR YOUR USE OF THE SITE AND ANY LINKED SITES. IN THE EVENT OF ANY PROBLEM WITH THE SITE, YOUR SOLE REMEDY AGAINST THE COMPANY FOR DISSATISFACTION WITH THE SITE OR ANY CONTENT IS TO STOP USING THE SITE OR ANY SUCH CONTENT. THESE LIMITATIONS OF RELIEF ARE A PART OF THE BARGAIN BETWEEN THE PARTIES.

The Company reserves the right to do any of the following, at any time, without notice: (i) modify, suspend or terminate operation of or access to the Site or any portion of the Site; (ii) modify or change the Site, or any portion of the Site, and any applicable policies or terms; and (iii) interrupt the operation of the Site, or any portion of the Site, as necessary to perform routine or non-routine maintenance, error correction, or other changes.

LIMITATION OF LIABILITY

Except where prohibited by law, in no event will the Company be liable to you for any indirect, consequential, exemplary, incidental or punitive damages, including lost profits, even if the Company has been advised of the possibility of such damage.

INDEMNITY

You agree to defend, indemnify and hold the Company, and its officers, directors, predecessors, successors, employees, agents, subsidiaries and affiliates, harmless from any loss, liability, or expenses (including attorneys' fees), relating in whole or in part to any claims or demands made against the Company by any third party due to or arising out of or in connection with your use of the Site or violation of these Terms of Use.

 

VIOLATION OF TERMS OF USE

The Company may, in its sole discretion and without prior notice, terminate your access to the Site and/or block your future access to the Site if it determines that you have violated these Terms of Use or other agreements or guidelines which may be associated with your use of the Site. Any violation by you of these Terms of Use will constitute an unlawful and unfair business practice and will cause irreparable harm to the Company for which monetary damages would be inadequate. You consent to the Company obtaining any injunctive or equitable relief should the Company deem such action to be necessary or appropriate in such circumstances. These remedies are in addition to any other remedies that the Company may have at law or in equity.

If the Company takes any legal action against you as a result of your violation of these Terms of Use, the Company will be entitled to recover from you, and you shall pay, all reasonable attorneys' fees and costs of such action in addition to any other relief granted to the Company. Under no circumstance will the Company be liable to you or any third party for termination of your access to the Site as a result of any violation of these Terms of Use.

DISPUTES; ARBITRATION AGREEMENT; CLASS WAIVER; WAIVER OF TRIAL BY JURY; GOVERNING LAW; JURISDICTION

PLEASE READ THE FOLLOWING PARAGRAPHS CAREFULLY BECAUSE THEY REQUIRE YOU TO ARBITRATE DISPUTES WITH THE COMPANY, AND LIMIT THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM US.

a. Applicability of Arbitration Agreement.

Any dispute or claim relating in any way to your use of the Site or to any products or services sold or distributed by the Company through the Site that cannot be resolved informally or in small claims court shall be resolved by binding arbitration on an individual basis under the terms set forth below, except that you and the Company are not required to arbitrate any dispute in which either party seeks equitable and other relief for the alleged unlawful use of copyrights, trademarks, trade names, logos, trade secrets, or patents.

b. Arbitration Rules.

The Federal Arbitration Act governs the interpretation and enforcement of this dispute-resolution provision. Arbitration shall be initiated through the American Arbitration Association ("AAA"), an established alternative dispute resolution provider ("ADR Provider") that offers arbitration as set forth in this section. If AAA is not available to arbitrate, the parties shall select an alternative ADR Provider. The rules of the ADR Provider shall govern all aspects of this arbitration, including but not limited to the method of initiating and/or demanding arbitration, except to the extent such rules conflict with these Terms of Use ("Arbitration Rules"). The AAA Consumer Arbitration Rules governing the arbitration are available online at www.adr.org or by calling the AAA at 1-800-778-7879.

The arbitration shall be conducted by a single, neutral arbitrator. Any claims or disputes where the total amount of the award sought is less than ten thousand U.S. dollars (US $10,000.00) may be resolved through binding non-appearance-based arbitration, at the option of the party seeking relief. For claims or disputes where the total amount of the award sought is ten thousand U.S. dollars (US $10,000.00) or more, the right to a hearing and the location of any such hearing will be determined by the Arbitration Rules. Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.

c. Additional Rules for Non-appearance Based Arbitration.

If nonappearance arbitration is elected as provided above, the arbitration shall be conducted by telephone, online, and/or based solely on written submissions; the specific manner shall be chosen by the party initiating the arbitration. The arbitration shall not involve any personal appearance by the parties or witnesses unless otherwise mutually agreed by the parties.

d. Authority of the Arbitrator.

The arbitrator will decide the rights and liabilities, if any, of you and the Company, and the dispute will not be consolidated with any other matters or joined with any other cases or parties. The arbitrator shall have the authority to grant motions dispositive of all or part of any claim. The arbitrator shall have the authority to award monetary damages and to grant any non-monetary remedy or relief available to an individual under applicable law, the Arbitration Rules, and the Terms of Use. The arbitrator shall issue a written award and statement of decision describing the essential findings and conclusions on which the award is based, including the calculation of any damages awarded. The arbitrator has the same authority to award relief on an individual basis that a judge in a court of law would have. The award of the arbitrator is final and binding upon you and the Company.

e. Waiver of Jury Trial.

You and the Company hereby waive any constitutional and statutory rights to go to court and have a trial in front of a judge or a jury, instead electing that all claims and disputes shall be resolved by arbitration. Arbitration procedures are typically more limited, more efficient, and less costly than rules applicable in court and are subject to very limited review by a court. In the event any litigation should arise between you and the Company in any state or federal court in a suit to vacate or enforce an arbitration award or otherwise, you and the Company waive all rights to a jury trial, instead electing that the dispute be resolved by a judge.

f. Waiver of Class or Consolidated Actions

All claims and disputes within the scope of this agreement must be arbitrated or litigated on an individual basis and not on a class basis, and claims of more than one customer or user cannot be arbitrated or litigated jointly or consolidated with those of any other customer or user.

g. Confidentiality.

No part of the procedures shall be open to the public or the media. All evidence discovered or submitted at the hearing is confidential and may not be disclosed, except by written agreement of the parties, pursuant to court order or unless required by law. Notwithstanding the foregoing, no party shall be prevented from submitting to a court of law any information necessary to enforce this agreement to arbitrate, to enforce an arbitration award, or to seek injunctive or equitable relief.

h. Small Claims Court.

Notwithstanding the foregoing, either you or the Company may bring an individual action in small claims court.

i. Courts.

In any circumstances where the foregoing Arbitration Agreement permits the parties to litigate in court, the parties hereby agree that such disputes shall be governed by the laws of the United States and by the laws of the State of Illinois without regard to conflict of law principles. You consent to submit to the personal jurisdiction by and venue in the state and federal courts located in DuPage County, Illinois, and waive any objection to such jurisdiction or venue.

j. Survival.

This Arbitration Agreement will survive the termination of your relationship with the Company.

VOID WHERE PROHIBITED

The Company administers and operates the Site from its location in Downers Grove, Illinois USA. Other Company sites may be administered and operated from various locations outside the United States. Although the Site is accessible worldwide, not all features, products or services discussed, referenced, provided or offered through or on the Site are available to all persons or in all geographic locations, or appropriate or available for use outside the United States. The Company reserves the right to limit, in its sole discretion, the provision and quantity of any feature, product or service to any person or geographic area. Any offer for any feature, product or service made on the Site is void where prohibited. If you choose to access the Site from outside the United States, you do so on your own initiative and you are solely responsible for complying with applicable local laws.

MISCELLANEOUS

If any of the provisions of these Terms of Use are held by a court or other tribunal of competent jurisdiction to be void or unenforceable, such provisions shall be limited or eliminated to the minimum extent necessary and replaced with a valid provision that best embodies the intent of these Terms of Use so that these Terms of Use shall remain in full force and effect. These Terms of Use constitute the entire agreement between you and the Company with regard to your use of the Site, and any and all other written or oral agreements or understandings previously existing between you and the Company with respect to such use are hereby superseded and cancelled. The Company will not accept any counter-offers to these Terms of Use, and all such offers are hereby categorically rejected. The Company's failure to insist on or enforce strict performance of these Terms of Use shall not be construed as a waiver by the Company of any provision or any right it has to enforce these Terms of Use, nor shall any course of conduct between the Company and you or any other party be deemed to modify any provision of these Terms of Use. These Terms of Use shall not be interpreted or construed to confer any rights or remedies on any third parties.

FEEDBACK AND INFORMATION

Any feedback you provide at the Site shall be deemed to be non-confidential. The Company shall be free to use such information on an unrestricted basis. The information contained in the Site is subject to change without notice.

HOW TO CONTACT US

If you do not understand any of the foregoing Terms of Use or if you have any questions or comments, we invite you to contact us at 1-800-345-BEST.

 

LAST UPDATED: January 25, 2016

Shipping Policy

Isopure/Nature’s Best’s shipping & handling rate is $10.00 for all US continental. For Alaska, Hawaii and all other locations please contact Customer Service for Shipping & Handling Rates.

Limit one discount offer per order. Coupon Codes override all other discounts. Isopure/Nature's Best does not accept return shipments past 30 days of the original ship date. For military orders, please note that it can take a few weeks to a month or two, depending upon where you are stationed.

NO SHIPPING TO P.O. BOXES

Shipping Limitations. When an order is placed, it will be shipping to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this Site. All purchases from this Site are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from this Site pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.

Last Updated: January 25, 2016

CA Supply Chains Act

Disclosure Pursuant to California Transparency in Supply Chains Act of 2010

The Isopure Company, LLC / Nature’s Best ("Isopure / Nature’s Best") is committed to fair employment practices and to following applicable employment law wherever it has operations. This includes complying with laws that prohibit child or forced labor. However, Isopure/Nature’s Best does not currently: (1) engage in verification of product supply chains to evaluate and address risks of human trafficking and slavery; (2) conduct audits of suppliers to evaluate supplier compliance with company standards for trafficking and slavery in supply chains; (3) require direct suppliers to certify that materials incorporated into their products comply with the laws regarding slavery and human trafficking of the country or countries in which they are doing business; (4) maintain internal accountability standards and procedures for employees or contractors failing to meet company standards regarding slavery and human trafficking; or (5) provide employees and management, who have direct responsibility for supply chain management, training on human trafficking and slavery.